Refund policy

Our thirty day window

Anything bought here may be returned within 30 days of delivery. Write to support@apexwaveco.shop with the order reference and the item you are sending back, so the parcel is logged against your order rather than arriving at our Surrey address unannounced.

What the garment has to look like

It must come back unworn, unwashed and with every tag still attached. Try pieces on indoors and keep the original packaging until you are sure, because a vest that smells of detergent or a skirt with a make-up mark cannot be sold again. A vest and a skirt bought as one outfit have to travel back in the same parcel.

Inspection and payout

Returns are checked within 2 business days of reaching us. Once approved, the refund goes to the card or wallet used at checkout and normally shows within 5 to 10 business days, depending on your bank.

Return delivery charges

You pay to post a return to our Walton-on-Thames address. If the fault is ours, or a different item was sent, get in touch before posting and we will arrange and pay for the return ourselves.

Damaged on the way

Photograph the packaging and the garment and message us within 48 hours of delivery so we can replace or refund it.

Nothing arrived

If tracking shows no movement, contact us within 7 days of the expected delivery date. We will chase the carrier and, once the parcel is confirmed lost, arrange a replacement or a refund.

Who we are

MR RYAN DAVID PENNY
94 Molesey Road, Hersham, Walton-on-Thames, KT12 4RE, United Kingdom
Email: support@apexwaveco.shop
Phone: +44 118 418 9753