Shipping policy

Processing, step by step

We prepare orders in 1 to 3 business days. The clock starts when the order is confirmed rather than at the weekend, so an order placed on a Saturday is packed on Monday or the next working day.

Estimated delivery

Delivery is estimated at up to 15 business days from dispatch. Distance, carrier load and the time of year can stretch or shorten that window, so treat it as a planning figure rather than a guarantee.

How shipping is priced

The charge is estimated from the distance between our warehouse and the delivery address on your order and is added at checkout, where you can see it before confirming. It is neither a flat rate nor hidden inside the item price.

Following the parcel

A tracking link is emailed when the parcel leaves us. Allow up to 48 hours for the first scan to show on the carrier's site.

Delays and losses

If the estimated window has passed and nothing has arrived, message us. For a parcel that looks lost in the network, contact us within 7 days of the expected delivery date so the carrier claim can be opened while the details are fresh.

Damage on arrival

Report damage within 48 hours of delivery, with photographs of the packaging and the item, and we will replace it or refund it.

Delivery details

We post to the address supplied at checkout. Please make sure the postcode, house number and any flat or unit number are correct, because redelivery after a failed attempt can add both time and cost.

Who we are

MR RYAN DAVID PENNY
94 Molesey Road, Hersham, Walton-on-Thames, KT12 4RE, United Kingdom
Email: support@apexwaveco.shop
Phone: +44 118 418 9753